Shipping policy
We are proud to offer FREE worldwide shipping via air! Please note that we need 3-5 business days on average to process your order before shipping. Please rest assured that we are doing everything in our power to get your order to you as soon as possible! Once your order is shipped, depending on your country or region, the estimated delivery time is 7 to 10 business days. Please note that holidays, natural disasters or pandemics may affect delivery times.
For pre-ordered or back-ordered items:
If your order contains a backordered or backordered item, we will immediately ship any items we have in stock and will ship backordered or backordered items immediately when we have them in stock. So if you ordered more than one item in a single order and you receive only part of your item, don't worry, you will receive the other items shortly after.
Track your order:
You will receive a confirmation email and/or text message, if you provide a mobile phone number, containing a tracking ID and a link to track your package's journey. To track your package, you can visit our tracking page.
Please allow 1-3 business days for tracking information to display.
Incorrect Address Disclaimer:
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping time, so there is always a small margin to correct an incorrect shipping address. Please contact us immediately at iboopjgt@gmail.com if you believe you have provided an incorrect shipping address.
Returns:
When placing an order on IBOOP you are responsible for the cost of return shipping to IBOOP. Please see our Refund Policy for more information on how to make a return.
Lost/Stolen Packages:
IBOOP is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address and you have not received it, please report this to your respective carrier using the information provided on our tracking page. If you have any further questions about how to do this, please contact our customer support team at iboopjgt@gmail.com.